Terms of Use

1. Overview

Welcome to Archanam, a sacred initiative by Devasmriti Digital Services Private Limited (" we ", " us ", or " our "). By using our website, mobile application, or any of our online services (collectively, " Platform "), you agree to comply with and be legally bound by the following Terms of Use, along with our Privacy Policy.

If you do not agree with these terms, we request you to kindly refrain from using the Platform or availing any associated services.

2. About Archanam

Archanam is a devotional platform that provides curated Online puja services, puja products, sacred offerings, and spiritual content rooted in Bharatiya traditions. We are committed to bringing authenticity and cultural integrity to your doorstep through ethically sourced products and spiritually aligned services.

3. Who can use our services

To use Archanam, you must be:

• At least 18 years old and legally competent to enter into contracts under Indian law.
• Using the Platform for personal, non-commercial purposes, unless explicitly authorized.
• Parents or guardians may use the Platform on behalf of minors, provided they take full responsibility for all transactions.

4. User conduct & Commitment

By engaging with our Platform, you agree that you will:

• Provide accurate and truthful information during sign-up and purchase.
• Use the Services in accordance with applicable laws, customs, and traditions.
• Not upload or share any content that is offensive, misleading, hateful, or harmful to individuals, communities, or sacred practices.
• Not impersonate others or misuse someone else's personal data or login credentials.
• Not attempt to hack, reverse-engineer, or disrupt the Platform's functionality.

We reserve the right to suspend or restrict access in case of misuse, violation, or any activity deemed harmful to the sanctity or functioning of the Platform.

5. Service Scope

Archanam offers:

• Online Puja Services
• Puja Samagri Kits: Curated with traditional ingredients.
• Sacred Products: Including incense, sindoor, turmeric, diya sets, and more.
• Spiritual Media Content: Chantings, slokas, and cultural information (where applicable).

These services are provided with the intention of enriching your spiritual journey, but are not substitutes for professional, legal, or medical advice.

6. Payment, Pricing, and Charges

• All payments must be made online through secure gateways integrated with our Platform.
• Prices displayed are inclusive of taxes, unless mentioned otherwise.
• Any additional charges (e.g., shipping, Dakshina) will be transparently shown before checkout.
• Payments once made are considered confirmation of order and service engagement.

7. Order Cancellation & Refunds

We understand that certain situations may require cancellation or refund. Our refund process is guided by fairness and transparency:

8. Intellectual Property

All content on the Platform, including our puja images, product images, packaging design, platform layout, texts, audio-visual content, and logos, are the intellectual property of Devasmriti. Any unauthorised use, reproduction, or distribution without prior written permission is strictly prohibited.

9. Third-Party Services

Our Platform may include links to or integrations with third-party services (e.g., logistics partners, payment gateways). While we work only with trusted partners, we do not control or take responsibility for the terms, actions, or content of these third-party services. We recommend reviewing their privacy and terms before use.

10. Limitation of Liability

Archanam is a facilitator of spiritual and devotional services. We do not guarantee metaphysical outcomes or spiritual results from using our products. We are not liable for:

• Interruptions in service due to internet/connectivity issues
• Outcomes of rituals or spiritual practices performed using our products
• Indirect or incidental damages arising out of the use of our Platform

11. Privacy & Communication Consent

By signing up or placing an order, you consent to receive:

• Transactional updates via email, SMS, or WhatsApp
• Occasional promotional messages (opt-out option available anytime)
• Communication from us, even if your number is registered under DND

12. Termination

We may restrict, suspend, or terminate access to any user who:

• Violates these Terms
• Attempts to harm the Platform, Services, or user community
• Misuses content or intellectual property

Such actions will be undertaken without prior notice, as deemed necessary.

13. Jurisdiction & Disputes

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

14. Modification of Terms

We may update these Terms of Use from time to time. Continued use of the Platform after changes are posted will be deemed as your acceptance of those changes. Please check this page periodically for updates.

15. Grievance Redressal

In accordance with the IT Rules 2021, users can reach out to our Grievance Officer:

Response Time: Acknowledgement within 24 hours, resolution within 15 working days.